Shipping policy

When will my order be delivered?
Orders will arrive within 2-5 business days after your order is placed via regular ground fedex/usps, unless we inform you otherwise on our website or by email.

How do I track my order?
We'll email you a tracking number as soon as your order has shipped (if you provided an email address with your order). If you have any questions about the status of your order, please email us at orders@h2glow.com.

What if my package didn't arrive?
please email us at orders@h2glow.com. We'll do our best to work with the carrier to resolve the issue, but please note that we are not responsible for any errors in the order or the address provided which result in our shipping company not being able to deliver the order.

What do I do if my shipment arrives damaged?
Please email us at orders@h2glow.com with a photo of the damage, and we will ship you replacement product free of charge.