Refund policy

Subscriptions and Recurring Orders:
An H2Glow subscription is an ongoing commitment: a fresh delivery, automatically processed on a 30/60/90 day cycle, until you tell us to stop. This is stated plainly at checkout before you subscribe.

Before each renewal, we email you a heads-up. That advance notice exists for one reason: to give you a clear window to skip a delivery, adjust your flavors or quantity, or cancel entirely, all before the next charge goes through.

Because you receive that notice ahead of every single cycle, a missed cancellation does not qualify for a refund. Your subscription is yours to manage, and the reminder system is built so that no renewal should ever come as a surprise. Keep in mind that canceling is forward-looking: it shuts off all upcoming deliveries, but any order already created stays in effect and is not refundable on that basis.

Skipping, swapping, pausing, or canceling takes just a minute. Log into your account at h2glow.com anytime, or follow our step-by-step subscription guide here.

TheH2Glowantee:
Your first order is protected by The H2Glowantee, our first-time customer promise. If your first experience with H2Glow misses the mark, reach out to us at orders@h2glow.com within 30 days of your delivery date and our team will find a resolution that works.

What to expect:

• The H2Glowantee covers first-time customers on their first order only.
• Requests must be submitted within 30 days of your delivery date.
• Most concerns are best solved with a replacement, a swap to a different flavor, or store credit, and that is where we typically start (limit of 2 products).
• When our team approves a refund, it is capped at two products per customer and per shipping address.
• Daily hydration is a habit, not a one-time fix. H2Glow delivers its best results after at least 2 weeks of consistent use, so we ask that you give it a real trial before requesting a resolution.
• Every request is reviewed individually, and we reserve the right to determine, at our sole discretion, what constitutes misuse of this policy.

Opened boxes:

Because our stickpacks are ingestible, our hygiene standards do not allow us to restock or fully refund any box that has been opened, even if just a single stickpack was removed. That said, finding your perfect flavor matters to us. If an opened box is not working for you, email orders@h2glow.com within your H2Glowantee window and we will offer 50% off a new flavor so you can keep exploring until you land on the right one.


My order arrived damaged or faulty.
We’re really sorry about that! If anything isn't right with your delivery, email us at orders@h2glow.com with your order number and a clear photo of the issue. We’ll get it sorted out for you fast.